I have been out of gas since Easter, I’m not receiving these so called text messages to be notified when they are coming and missed one of the deliveries , I tried explaining that to origin that afternoon and they said I would be charged a further $99.00 call out fee! Was not happy. I then finally got a date when they would come refill my bottles 13th of may... I was home all day.. no one showed up and still did not receive a text message like I was told! I did ring them at 2:30pm that day to see if I was still receiving delivery they confirmed and said yes. The fact that I have been more than patient with this company is an understatement, I’m purely disgusted in the service and after this refill (if I ever get it) I will be cancelling my account and choosing a different gas provider that actually delivers and doesn’t hit you with a $99.00 call out fee for a standard scheduled delivery!
Ran out of gas on a Monday at 4.55 pm and called Elgas Mackay, no answer. Rang the 131 number to be told that the after hours emergency driver would call us to fill it that night. Waited an hour and half and still nothing. Rang again and was told the same thing that yes they would fill it that night. 3.5 hours later at 8.30pm I gave up. Mackay never called at all. Extremely Poor Service and when its winter and you have a 6 month old baby who needs a bath this is not acceptable.