Yeah- I initially was using their website email, I’ve already mentioned this to them, why I ended using this email function.
Before any more explanation my query has been resolved v/ efficiently, could say almost instantly- through emails.
My only concern is the fault I have already alluded to.
I am still unaware of which method our correspondence occurred.
This system of email initiation or their own website- their ability to reply to which ever email system- was in my inbox early Monday morning, that’s like obviously starting work b4 business hours-.
Dealt with the the lady who in no uncertain terms let me know she was the owner.It really turned me off doing any sort of business in the future. Arrogant , unfriendly and no respect for customers. Makes me wonder ?
Blown away by the service, was unexpected. I live many hours away yet a phonecall order mid arvo and the Townsville Manager organised freight from Cairns shipping immediately arriving early next morning way down the coast here as he said would happen.
Definetly my go to shop from now on and support NQ business including Followmont Transport for coming through.
We have been waiting since BEFORE Xmas 2017 for them to do our yard; it is now May 2018. They levelled the ground off, put in sprinklers & a pump & have done nothing else. Our yard is an atrocious mess, we cannot walk around our yard or even go out to our letter box without tripping over debris or falling into holes. They have terrible communication skills, our phone calls are never returned, they don't listen to what we would like done & also speak patronisingly to us. We are now being forced into hiring another landscaper to clean up their mess.
AVOID AT ALL COSTS!