Bought a number of items over the years from this store. Sales staff are very accommodating when you are buying, but as soon as you wish to return an item or have an issue, their service is extremely poor. Recently tried to return an unwanted Christmas gift (still in the box with receipt) to be told that we only had 14 days to do so (This was not written on the receipt, nor mentioned upon purchase). We then asked for an exchange and were refused. As a last resort we asked for a credit. This was also refused. The sales guy was arrogant and unhelpful. Wouldn’t recommend. Disappointing when you are trying to support local businesses, especially in times of such economic hardship.
The staff are friendly, but not pushy & the product range suits the Cairns lifestyle. I've bought several items & am delighted with the quality & style. A terrific shop for homewares & furniture. Thank you.