Generally I have had no problem with this company in the past. This time vastly difference experience. I was told they had the part in stock and that they needed the drier In their workshop to complete the changeout of the brushes and clean. So I booked in a time that suited them (and foolishly made the assumption it would be done within a couple of days since they had the parts.). Collected February 1st. I rang February 8 and was told it was not started as the tech was out on a bigger job. I rang back on the 10th and was told it had not been started. I rang back today to see how it was progressing on to find it has finished, but they cannot deliver it back until February 16.
Before you get this mob to do anything, Get a firm finishing date. The phone manner of a few of the staff members was such that they were not too concerned with the inconvenience. Add to that, if I had a way to collect the item, I could get it back myself. I bet they expect a quick payment for their service.
If this lovely looking busy woman with her caring can do attitude is a reflection of this company's profile then Bolden is destined for stardom!
She goes the extra mile or ! 10 and keeps the honey in the hive for the rest of Bolden's staff I'm sure.
From a customer who is happy to refer
Happy New Year
Stay cool and cooler