My Timber Erina provided the best service and end result of any flooring company we've experienced. Their attention to detail and aim to only deliver the best outcome were second to none. The spotted gum floor is delightful. I am so glad we chose it - it's a joy to come home to and makes a huge statement as we proudly welcome friends and relatives to our freshly renovated home. Thank you and we highly recommend them to anyone - totally amazing
Coming from Sydney up to central coast we were so pleasantly surprised with just how fabulous, friendly and easy the whole process of installing a totally new floor through out our home was. Nothing was too much trouble for Martin and the end result was great. Thank you would recommend you and your team in a heart beat.
Carpet Call lacks ethics.
On Monday a sales rep from Carpet Call came to my house for a quote. I was very clear from the beginning that I also had another company quoting and was told CC would price match for 'like quality carpet' less 10%. He wrote up the quote, said I needed to pay a $600.00 deposit on the day. I asked directly if the deposit would be refunded if I chose the other company. I now realise that he avoided the question by again repeating that they price match. On Wednesday I found out the deposit is not refundable. The issue is that I now prefer a different carpet and while it is in the same price range, it is not the same so they will not price match. I am now stuck with the carpet unless I want to forgo $600.00 or they can give me a store credit, which I don't want. At no time was I told the condition of signing and paying. I realise it is buyer beware and they are acting within the legal guidelines, but they certainly lack ethics.