Usually they were quick in responding to enquiries, but as soon as actual money was involved, they took over a month to process payment. Due to this, I did not get my full payment. Sad and bureaucratic...
We cannot thank you enough for all you did to change our lives. We are attacking our loans and our lifestyle has changed dramatically. Still getting used to having money left after bills. The offset loan was a bit to adjust to, but we are used to it now.