To repair a burst water pipe connection I hired a concrete cutter for half a day. Before I could return home a plumber had arrived and assessed that it would not be necessary to cut through a concrete path, and proceeded to fix the leak.
Two hours after I had hired the concrete cutter I returned to Kawana Hire to return the it, and mentioned that as I had not needed to use the cutter, it would not need servicing. I was not seeking a refund of the hire fee, but after a brief inspection of the cutter the proprietors offered to refund in full the hire fee.
While I have been a irregular client for many years, I was very pleasantly surprised with the offer, and will continue to patronise the business when I need machinery.
Always easy, always knowledgable. I had a busted pipe and they got me the gear I needed to fix it myself. I got one set of dimensions wrong, and no worries, just nipped back and they replaced the item without any drama.