It’s scary to think a company can get away with the levels of service provided by Ergon, from the incompetent call staff that couldn’t care less to the princesses carting out connections.
Some classic lines from Tracey in the Townsville office- “it doesn’t matter who fault it is” Kerie in Rockhampton- “there’s nothing we can do until tomorrow because the network team requires at least 4 hours of daylight to complete at reconnection “. Guest Ergon should turns the phones off at 1:30pm everyday and even earlier in Winter! What is needs is competition, then they would actually have to earn there pay packets!