What a joke! Paid overnight freight… has taken two days and still no parcel, but we can see it is at the depo here. Offered to collect from the depo, but will not let us know where the depo is not give us a phone number to contact the depo. Checked out of our accomodation this morning to head down to Mackay as we have accomodation booked there and have been waiting for 6 hrs in Airlie waiting for the package to arrive. Have been told an email has been sent to the depo and that we will be informed by email when the package will be dropped off…. But that takes 24 hours!!! What a joke Toll, so far we now have to pay for another two nights accomodation and also loos out on another night we have paid for in Mackay!! Overnight delivery, what a joke, you make the money by charging more for this service but actually it’s a service that doesn’t exist. What happened to good old customer service and being able to actually talk to someone not wait for emails.