Mel did my eyelash extensions and at first everything was fine. Within 3 days they started to fall out, needless to say I wasn't happy. Twice I had to go back within 3 days of having them done and I wasn't charged at all. Mel just kept on with different types of lashes at no cost to me until we go the right one. Had this set on for a week now and everything is great. They look amazing, thanks Mel!