I used Phil Floyd on the recommendation of another customer to move a digital pipe organ and speakers around 1 month ago. It was only a small part-load, so it wasn't really a priority for them, which is exactly how I was treated.
On the day the organ was delivered, the drivers did not check the van (despite asking them twice) for the speakers, which I later found out were actually on the van.
I was promised in the meantime that the speakers would be posted to me. Chasing up three weeks later regarding the whereabouts of my speakers, I was informed by text from Sal (Sally) that the postage cost was "exorbitant" (on checking, it would have actually cost under $20 regular post or $30 for Express Post) and she would be in touch by Wednesday the next week to advise the delivery date.
Not having heard by the following Thursday, I texted to find out what was happening and sent an additional text that Friday, as I still had not had the courtesy of a reply. Still no reply, I texted th