I want to recommend Dave from I Love Computers. This guy is really good when dealing with novice users. He gave me options, explained what he was doing and answered my questions, allowing me to follow what he was doing during the house call. Later, when an issue arose, he coached me over the phone to correct it. I feel really positive about my interactions with this company and wouldn't hesitate to call on them again as the call out fee was great value and I learnt heaps, gaining more confidence in navigating around and rectifying problems in my Apple i-Max.