Have used this company on three occasions. Each time they have been prompt on time and most helpful. I will continue using them whenever I have an issue with my computer or printer. Pricing is reasonable and service excellent.
I had this man come to my house after I told him the modem was broken and would he get a replacement and install it for me. He arrived and started checking everything in setup for an hour and when I finally had had enough and got an old modem and showed him it was the modem that was the problem he wanted to leave.....he connected the fax line to the modem and said the problem was fixed once I showed him his error he became uncomfortable....I didnt think this person had the experience nor did he LISTEN to the client as to what was the problem for which he was called....for a no result hour it cost me $75
The service offered at Good Guy's was shameful. I waited Two weeks to get a TV that was an advertised special, being told everyday i went in that it should have been there. I was given many excuses, and no solution could or would they come up with. I had payed for the TV and still they could not produce that TV for me. I eventially phoned a store in Brisbane and arranged for my sister to bring it up with her. It was a gift and the persons birthday has been and gone. I am very disgusted in the service given and so was the manager of the Brisbane store. Shame on the Good Guys Hervey Bay Store.