Business owner the rudest, most unprofessional person & we were charged for a part that was never installed. Original call out to diagnose problem resulted in us being charged a $200 call out fee then had to pay further $198 as a 50% deposit for part to be ordered which we were fine with. Day came for installation of part & it was not needed as it did not fix problem. Was taken back out, packed up & returned to business however the technician while trying to again find fault broke the ducted aircon to the whole house as opposed to only 1 room not working! He had pulled wires out & spent hours playing around until finally saying he had no idea how to fix the problem he had created & wanted to pack up & go home! He then had a 2nd technician come out & within 40mins he fixed what the 1st technician had broken & air working in whole house. Business refused to refund $198 deposit paid for part that they have & said they lost $$ labour on job. This was there technicians fault. Unprofessional
I have had multiple good experiences with Deepchill.
They installed a unit in my parents-in-laws house last year and do yearly service on our A/C.
The customer service is always great and the boys are always quick and efficient and clean up after themselves!
Would recommend to everyone!
Ken says from the initial quote to invoicing, Bill and Sarah were extremely courteous and professional. He would not hesitate to recommend them. All communications were pleasant. He's pleased and very impressed by their expert AC installation on 3 levels of his townhouse in Casuarina. Great job and well done.
I have been on the coast since the seventies and they are still going strong, which something about their service! They really took the time to resolve a Fujitsu warranty issue properly and the guys are excellent.
We had a noisy outside airconditioning unit that we thought we would probably have to replace due to salt air corrosion, but the technician was able to use timber and a brace bracket to secure the unit which stopped the fan from hitting the surround. All up it was a relatively quick and inexpensive fix as opposed to replacement, so we are very happy for the service provided!