Have not used their services yet, but disappointing to be told a quote would be charged @ $120/h in spite of the claim of a free quote on this site. NB Not saying anything bad about their service and quality of work which appears to be excellent - just don't like being mislead - won't use them for this reason.
Came out and initially diagnosed a serious fault with our old unit. Took us through various options and gave a detailed quote to with options to repair or replace . Ended up replacing the unit for us and couldn’t be happier great service from the team, will be using them again in the future.