I've been using this company for many years and have never had a problem. The staff do call constantly to book you in when your carpets are due , obviously to get your business, but they've always been courteous towards me , so I always end up signing up for both my pest control and carpets. Today, however, my loyalty as a customer ends. After the technician left I realized the carpets on my townhouse stairs hadn't been cleaned, but the technician had just left. So I phoned the company and was put through to the "Manager" who basically treated me like a common criminal. I ended up hanging up on the conversation, as I was so upset by the demeaning way he spoke to me . My husband also rang the company and spoke to the same guy- and he couldn't believe the way he got spoken to either - we're not certain if this was the actual Manager , but he claimed to be. If so, his customer service was appalling. The lack of common courtesy and decency means we wont be using this company again.