I have been a long time customer, and Sharon of the Surfers Paradise terminal does an excellent job. Sharon is always very helpful with any question I have. Also, the drivers do an excellent job under difficult conditions. However, the only downside is the axing of GX423 Brisbane to Sydney service from the timetable. I hope it gets restored soon but apart from that it's still an excellent intercity coach service. The new fleet of coaches are excellent they're comfy.
I received fantastic customer service. Picked up straight from the door and dropped of at chosen place. It was always on time and given a friendly welcome. Really took away all the stress of having to use public transport and rely on that. Highly recommend. was well worth the money and would 100% suggest using Gold Coast Tourist Shuttle!1
I got a bus transfer from the Mantra Terrace Hotel to Brisbane airport on the 28th of May and made my reservation online for approx $20 and the bus came on time (early in the morning about 6am). Punctual and easy. Be aware that while waiting for the bus i was approached by another bus company to transfer me to the airport but I didn't agree cause i already paid conxion, that same bus approached another couple of tourist in a nearby location and they took some money from them and refused to return it back