I requested a one off clean for 3 hours in my home for $65 + gst/hour for 1 cleaner. I explained to the staff cleaner what I wanted for 3 hours cleaning. I knew the scope of cleaning was possible because we used to have a cleaner who did the job in 2 hours. I also do that amount of cleaning in 2 hours. When 20 minutes was left, I realised she had been totally absorbed in the fine detail, but had not washed the kitchen floor and remaining benches, or vacuumed. When I gave feedback to Adam,who owns Comfort Cleaning, that the taps were sparkling, but I was very disappointed that the job was incomplete due to poor time management, Adam was extremely defensive and didn't seem hear that for $65 per hour + gst, that I expected a professional cleaner to be able to scope out the amount work to be done within the time available. I did not care about sparkling taps but I did care that I had to mop the floors, wipe down the remaining benches and bathroom.