I phone this morning to discuss our booking as my son has become unwell.
I was advised that it was non-refundable and non-transferable.
I understand that businesses need to cover for their time, and I expected a loss to a degree.
I didn't ask for a refund I wanted to discuss a credit with them.
I wasn't aware of the booking conditions as I never received a receipt or booking confirmation.
This has impacted me but emailed Paw Park Pet Resort in the hope they could make their booking conditions clearer for future clients.
I advise that for the future it may be considerate for your clients, that you provide a receipt of payment. Which should be done anyway.
I was met with a condescending response and a lack of regard for my needs as a customers.
"We will not be changing our policy".
So essentially I've asked for a booking confirmation and receipt and they have refused.
Based on the lack of professionalism and rudeness I would not recommend this business.