Do not use this service
Despite using this service annually for our pet, it seems as though repeat customers are no longer valued.
Our Christmas holiday booking requires an extension of a single day due to not being able to pickup. This was not available to us and neither was the chauffeur service which would of mitigated the issue.
I understand that whilst it is always subject to availability, I’m disappointed they have refused to provide a refund or a credit towards our next stay (which won’t be happening).
Just plain unreasonable.
Our big boy has been taken here right from the start, the staff all very professional and caring, puppy school was a big help for us to help control him, all his medication and injections from here also, very happy with the service they provide.