Carpet Call lacks ethics.
On Monday a sales rep from Carpet Call came to my house for a quote. I was very clear from the beginning that I also had another company quoting and was told CC would price match for 'like quality carpet' less 10%. He wrote up the quote, said I needed to pay a $600.00 deposit on the day. I asked directly if the deposit would be refunded if I chose the other company. I now realise that he avoided the question by again repeating that they price match. On Wednesday I found out the deposit is not refundable. The issue is that I now prefer a different carpet and while it is in the same price range, it is not the same so they will not price match. I am now stuck with the carpet unless I want to forgo $600.00 or they can give me a store credit, which I don't want. At no time was I told the condition of signing and paying. I realise it is buyer beware and they are acting within the legal guidelines, but they certainly lack ethics.
Poor Customer Service
Highly disappointed with Harvey Norman Erina's furniture department purchased a lounge and had it for less then 3months and it had to be returned (and refunded) their customers service through this process was appalling and this was coming from their so called manager. This will be my last purchase from Harvey Norman.