Recently put our van for sale with Michael and the team and it sold in two days. Customer service and professionalism absolutely exceptional. Kept appraised of progress at all times, lovely congratulations message received on sale. Would have absolutely no hesitation what so ever in recommending Michael and the team at CaravanMart to anyone wishing to buy or sell a van, motorhome or camper, you certainly won't be disppointed....thank you for a wonderful experience.
Disgusting service, they had a van in their yard on consignment, we had already done the deal with the owner. We went in to let them know we were purchasing the van & to put a deposit on it. We were taken outside the office & then told we couldn’t put a deposit on the van, also they said they couldn’t guarantee they wouldn’t sell the van to someone else, even though the owner & us had agreed on the sale.
Short story is we waited 4 weeks to finally pick the van up, when we picked the van up, not one person bothered to come out & assist us. The owner came over to our place to show us all the features and how to operate everything. The owner asked if we received the vans manual & all the other information he had left in the van for the new owner, we said , no, there was nothing in the van, they also removed the bedding & had damaged the wall in the kitchen with a huge hole in it.
The owner was not happy.
Very poor customer service, will never recommend this business to anyone.
Jayco offers great service, good salespeople and I am happy with the product they sell. Some minor warranty fixes required, but completed by the service division in a very efficient and timely manner!!
Can't speak more highly of Dave, he is an honest, genuine individual who will go out of his way to help if he can. His knowledge and profession of trade is second to none around Townsville and he is well worth a visit if your looking for some repairs or knowledge.