Follow up Service is absolutely appalling. Newly installed air cond unit on our dog trailer is faulty. Am required to wait a minimum of 6 weeks before they will look at it.
They also don't return messages that are left & you are kept on hold for very long periods of time.
They have a DON'T CARE attitude. A don't care attitude regarding animal welfare
Buyer Beware: Don't expect to be looked after with warranty & aftersales service.
This company STINKS.
Dropped my Lotus caravan in for a service on suspension, brakes and bearings as well as a couple of small repairs. Communication and customer service was excellent as was the work done.
Spoke to another long term customer while there and they gave the business and the new young owners a great rap!