I definitely won’t be back. After noticing the installation of a safety Dave camera that was installed, wasn’t completed properly, I rang expressing my concerns and was told to come back and the problem would be rectified. I drove back today from Port Stephens to get it rectified only to be treated very poorly.
The lady at reception at first didn’t welcome me back and seemed to question my concerns, despite the staff member on the phone apologizing profusely when I rang a few days prior.
After waiting for 10 minutes by my car for someone to come out to see what they were going to do, no one came out. On going back to desk, I was advised I simply had to wait as everyone was on a break. Thanks for telling me. NOT !
Eventually a worker approached my car and began work with no communication. He walked past me when he finished and just said “It’s Done”. I was made to feel like a leper.
Paul O’Brien and his company was highly recommend but I will not return
I recently had House of Soundz repair a reverse camera that was another company's poor install. That company was based in Sydney but had HOS repair it here because I was a local resident. I can't speak highly enough for their professionalism, knowledge and workmanship. They are good local Newcastle company. I would not hesitate to use this company again.