We recently dealt with Zaac on the purchase of our new Fiat van. He rang us back on a public holiday and was very pleasant and not pushy! The team were really helpful and Organised finance with a great comparitive rate. They organised the vans delivery ahead of schedule and were just really easy going. Thanks! Ps the van is massive! :)
If I could give them zero I would. Everything is great until you have a complaint and then staff are condescending and rude. They skirt around issues and when I questioned them as to why the tyres on my car were over a year older than the car they blew me off. Something new I’ve learned, tyres begin to deteriorate even when not on a vehicle, check your brand new car as you aren’t getting brand new tyres with it, they could have been sitting on storage for over a year. We’re also very unhelpful when my car started pouring water on the inside, was recently out of warranty. The helpful company we took it to said it was a fault in the manufacture. At my last service I told them my start stop was no longer working, got my car back, still not working. Few days later my battery died, we replaced the battery and it also fixed the start stop. Ford is not a brand you can trust.
I find Crick Nambour has the most friendly, courteous and helpful people in the service department. They are smiling and warm when you first arrive and are attentive to your car service needs. I am always look after by their courtesy bus driver to get to work and back. They care by ringing or texting me to give me advance notice of costs of replacement parts and pick up, I like the Crick staff professional approach and great communication skill.