If your truck breaks down on the road near Mt Isa, they will get you going again. Our Isuzu motorhome broke down 9 kms from town, got towed to Mt Isa Isuzu. Started work on it straight away, got us back on the road in a few hours. Workshop manager and tech most helpful you will find.
When customers receive bad service they shout from the roof tops but if they receive GREAT SERVICE they need to tell someone also. I want to mention three special people at Tropical Auto Group, Stephanie in the service department, Matt the manager and Tracey in finance. These guys go above and beyond to ensure that not only the requested tasks are done but they make you feel special and not an inconvenience. When they say they will do something they do it! They also take ownership and ensure that their customers are satisfied before leaving the showroom. These three people are an asset. Well done to all three of you and keep up the great work:)
Be very careful with this place. They can/will wreck your car. I had to take mine here for an airbag recall. They made a complete mess of the dash, instrument cluster was loose and dangling, tears to the lining, broken air vents etc. After I complained to Subaru they offered to repair it and give a 'free' service for my trouble. I took the car to my usual mechanic a couple of weeks later for another matter, and he noted Malouf had failed to secure the oil filter back in place, leading to a dangerous loss of engine oil. He was almost certain this was in retaliation for my complaint to Subaru, and that a few more days of using the car without his intervention would have led to a catastrophic seizure of the engine.
For great deals on new and used cars, Malouf Auto Group is a great car dealership to go visit. They have experienced and professional staff who are very knowledgeable about their cars and their products. Their prices are competitive with awesome deals to offer. Very good experience here with great results. Love my new Mazda. Thanks for all your help