After reading some of the reviews I was a bit hesitant to bring my Jeep here. However my experience was really great. I was able to be dropped off and picked up. Jordan the driver/spare parts employee was so polite and a pleasure to talk with, not to mention a very safe driver. Jacob was very attentive and kept me informed re how the service was going and what actually was involved with the service. The front desk girls were awesome and had no issues with sorting out my "missing" log book and the mechanics appear to have done a thorough job and found my logbook! What more can you ask for? I might add, Im from Melbourne, and the service here this time was better than home.

If you didn't buy your car here, don't bother with the service department. I had my Mondeo in for a week to get the fuel pump replaced only to find continuing issues with the fuel system that had me return 3 times to get it finally fixed. Each time I was put on the back of the line with "no courtesy car available", meaning I had to borrow vehicles to get to work and take my family anywhere. After the initial work was done, they failed to mention that they destroyed one of the electrical connectors to the pump and did a dodgy repair on it and hoped for the best. Three days in the shop led to a simple repair and a solution to my problems. This could have been avoided if they owned up to the mistake and fixed it, I dread to think of what else they did to my car. Overall the staff were friendly on the phone, but not very helpful until I was in for $5600 in repairs. Even then, there was no priority given to the job and their poor work led to mistakes. If you have the choice to use another mechanic without voiding your warranty, I highly recommend it.