I contacted the Plumbing Doctors via their website on Monday (19/10/20) and received a very prompt return call from Frank.
I discussed with him that we have at least to blocked downpipes that need inspection and clearing. I also informed him that I work 1 hour away and could be home no earlier than 3:30pm. He said no problem, booked me in for Thursday (Tomorrow, 22/10/20) and made a note that I would not be available until 3:30pm.
I get a call from Frank this afternoon at 4pm and he informs me that his plumbers cannot start so late, that they must be there by 2pm and that I need to reschedule.
Now I have to find a replacement plumber within 24hours as I have sorted the time off work tomorrow and worked the extra hours already this week to enable this to occur.
If Plumbing Doctors had let me know on Monday that they couldn't help me I would have gone elsewhere without issue and thanks them for their prompt reply.
Poor customer service.
Save yourself any issues. Book elsewhere.
Anthony Ferreira Building Services is one of the leading builders here in Newcastle, his work is always second to none, we are very happy to recommend his service to all. His workman ship and price is second to none thanks mate great work.
Like their name says - 5 stars to this company for assisting in home renovations. They have the experience and knowledge that puts them way above the rest. Their prices are affordable and they are great value in service as well as workmanship. Great job guys - keep it up!!