Bob comes across as a fine charming man diagnosed the fault in my car and a few days later after not organising the parts I bought them and then on trying to get back to him my phone was blocked. So managed to get to him on my wifes phone and was promised with no agro he would fix the problem on Tuesday am which became pm and on a phone call he said still coming . tried to get him that evening and the next day to him not answering or calling back. Now i have to find somewhere else to finish the job. Why he could not have the decency to give some explanation for his behaviour I do not know. When work get tough to find one day maybe a few up manners might be the answer. In my opinion stay clear of this company.