Ive had several pieces of furniture reupholstered by them, and although the workmanship is good, their customer service is poor. I paid cash on delivery when my furniture was delivered and only checked my own invoice afterwards, upon which I realised I had paid too much. I phoned Margaret up and was told to email my bank details through to her. Two weeks later still no response , so I sent another email. Two weeks after that I phoned her and was told she was going to transfer the money that day - of course she didnt. Another phone call later , another excuse and still no money has been credited to my account. Margaret is downright rude and dishonest. Im taking the matter to the Small Claims Tribunal. You would be better off going to another upholstery business that values honesty and good customer service!
I only have positive things to say about this facility. Tom and the team are friendly and helpful, always interested in the project and the advice is professional and sound. I would have no hesitation in recommending Alkira. Thanks guys.
The job from hell! Sorry to Dean and the boys. Initially referred to Lake Marine to look at the safety kill switch on my Suzuki DT50 outboard on a 4.3m centre console Anglapro that didn't stop the motor when activated. Turns out rats had got to the below deck cables and foam flotation blocks, from bow to stern the deck came up. The work was completed in timely manner with updates of the unfolding tragic saga given regularly. The detailed comprehensive invoice was a painful read into the damage rodents can wreak. Recommended company.