I contacted the Plumbing Doctors via their website on Monday (19/10/20) and received a very prompt return call from Frank.
I discussed with him that we have at least to blocked downpipes that need inspection and clearing. I also informed him that I work 1 hour away and could be home no earlier than 3:30pm. He said no problem, booked me in for Thursday (Tomorrow, 22/10/20) and made a note that I would not be available until 3:30pm.
I get a call from Frank this afternoon at 4pm and he informs me that his plumbers cannot start so late, that they must be there by 2pm and that I need to reschedule.
Now I have to find a replacement plumber within 24hours as I have sorted the time off work tomorrow and worked the extra hours already this week to enable this to occur.
If Plumbing Doctors had let me know on Monday that they couldn't help me I would have gone elsewhere without issue and thanks them for their prompt reply.
Poor customer service.
Save yourself any issues. Book elsewhere.
Bought a Bathroom Light with heaters and fan from Bunnings. Having been a VIP Member with the Plumbing Doctors at Gateshead, NSW, Andre their qualified and licensed electrician sparky installed it and cleaned up with no fuss. He answered all of my questions and spoke in plain English and totally respectful.
Highly recommend The Plumbing Doctors for any solar installation, electrical and plumbing work.
Once a member of The Plumbing Doctors, you can get great discounts on their quotes for all of your residential and commercial business needs.
Thank you Andre and team... :)
The down to earth technician from Terrace Hotwater and Plumbing did an excellent job. The business was quick to give a quote and was very quick to do the job . Would get Terrace Hot Water and Plumbing to do any plumbing jobs in the future. Connie