I recently went to Coolum Tile and Stone Studio to source tiles for my kitchen splashback and bathroom. I had been to a number of other local shops and not been satisfied with the service or range. Then someone recommended Chris to me. As I don't buy tiles often, I needed some direction on my choice of product and colour scheme. Both Chris and Gina were very helpful and patient with my lack of knowledge on what was right for me. They gave me advice and shared their knowledge, guiding me to buy the right product for each area that I needed to tile. I love the outcome and recommend them highly.
I have never come across a more unprofessional business: fumblings and incompetence, failed to communicate with me, incorrectly accused me of non-payment, TWICE (both deposit and balance) and in the first instance complicated and held up the job when they quoted me for acrylic carpet replacement after being told to quote ‘like for like’! They knew I had wool and admitted such when I confronted them instore with a sample of the wool carpet (from my property). They had been to my property to quote and had sighted the job.
Job was then held up again, for over 6 weeks, due to their misguided notion that I had not paid the deposit, they simply refused to correspond and have no proficiency with technology.
I received a call, only to accuse me of non-payment!
Do yourself a favour, there are other carpet retailers around Noosa, no one deserves this stress!