It saddens me to write this review but I have tried and asked 5 weeks on!!! I have a severe back injury and classed as disabled, hence an electric bike, bought in November and the sales service was excellent, and rode away thrilled with my new bike.Sadly it started playing up early December, the batterie kept cutting out and leaving me stranded.They helped me over the phone to rectify the problem, which did not work I contacted them again after Christmas and asked if they could collect the bike, which was also due for its first service, I only live 7 minutes drive from them. was told that it would be possible for them to collect the bike, but it was not part of their service. I have now spoken with them 4 times since, was to be picked up last week, left bike outside worth $2200 no one came. Last conversation with them was not professional, and I am still waiting to hear from them ! A very disappointed customer !!!! I was happy to pay for the collection,which was added at the last call