Have not used their services yet, but disappointing to be told a quote would be charged @ $120/h in spite of the claim of a free quote on this site. NB Not saying anything bad about their service and quality of work which appears to be excellent - just don't like being mislead - won't use them for this reason.
Selected a diffuser to purchase. Sales lady said there was no box as it was last one in stocks. Couldn't find the manual or paperwork as the boss told them to throw the boxes of display items. So I wasn't allowed to purchase it, but she left it on display. Very unhelpful.