Wow!! Recently purchased Microwave here. As an elderly widow I was greeted by Gary and he took me through the process of my purchase. Even had laughs at check out with "problems" with my Credit Card, then placed item in my car. Thank you Kennedys I will be back.
Will not be stepping foot inside this store ever again. Bought a TV in April, went to tune it in in June, lots of lines on the screen. I run a hotel and need to keep TVs kettles etc in stock to replace broken ones. This TV had been sitting in Harvey Normans store since January! Contacted the store to be told that it is outside their 14 day return policy. That the TV rep can do nothing either. I asked for the reps number. Left 8 messages for the rep and called numerous times. Finally emailed someone at Hisense and they gave me 48 hours to bring the TV back to the store and to have it replaced.
The guy in Harvey Norman had one job to do, look after the customer, me. He was incapable of this, passing me off to the rep. As useful as a chocolate tea pot.
No apology from anyone, nothing at Harvey Norman. I have spent over $25K in this shop over the past few years. Not one cent more.
Goodbye Harvey Norman.
Their store is so beautiful and have extremely friendly and helpful staff. These guys really know what they are talking about and are great to talk to about any of your building and reno needs. This is a family business, owner operator and it feels like it. No big town multi national attitudes, just helpful and attentive folk who want to give you the best deal possible. They have an awesome range of kitchen and bathroom needs and to shop here is a very nice experience. Well done team!
Was quite pleased to get straight away help as we walked into the cairns shop by a Mr Brent Adams. Looked up on his computer and back with an answer to my liking. Very good service and now I shall place my order. Thanks Brent.