Dealt with Michael in the bedding section, and what an absolute gem, I have dealt with salesmen in this store before, but have never received such a wonderful, knowledgeable experience. I did buy a bedroom suite from Michael, because it was an absolute pleasure to deal with someone so genuine. Salesmen like this are the reason customers either come back or go somewhere else, Michael was the reason I came back. Thank you Michael for your wonderful, outstanding customer service.
Spoke to a lovely lady named Linda on the phone today. Linda gave me a great deal on a new washing machine with SAME DAY delivery, installation AND removal of my old washer. This was not only the best price on the coast but the best service I have ever come across. Cheers Linda! You deserve a pay rise!!! Definitely will go straight to the Good Guys Kawana for all future purchases.
Awful experience dealing with this store and the quality of their big ticket furniture and electronic items, we have bought quite a lot from them a $3500 Mac Pro computer stopped working after 1 month was unbelievably hard to get them to fix or replace it, they ended up fixing it but it was like pulling teeth, was also sworn at and told to shut up over the phone by a young male manager.
Bought our sofa from them it’s faulty and have tried multiple time for them to fix it because it’s in warranty and is a manufacturing issue and they stopped replying to my emails, their customer service is disgusting how they treat customers who have spent a lot of money with them, really shows they do not care.
Had also bought a wooden dining set at the same time worth over $4000 and the wood is splitting after only 8 months on the side of the table we don’t sit at or use, we only use wood wipes made to wipe down these table safety and they also won’t get back to me or help me with this.