I phoned approx 2 months ago with a freezer fan problem with my fridge. The top part of the fridge stopped working. The woman who answered the phone was going to phone me back and organise a time when the part came in. I phoned back out of sheer frustration today and was told that she would have to get all of my details again as her memory wasn't good enough to remember 2 months ago.
My Miele washing machine was not working. Appliance Care Services arrived, on time, diagnoses the problem in 10 minutes and fixed it. It was not obvious what was wrong and he used his experience to get a fast a reliable fix.
I am very happy and I will definitely use them again.