called to report fridge temperature gauge not working. Technician decided on the phone that it was cooling fan and ordered one. Waited a few days and he installed it. Charging me for the fan. Next day reported not working. Waited more than a week before he came out again and he stated fridge needed replacement. Compressor not working. Waited another period of time for him to collect the fan again which was taken out ready for him to collect and give refund. It was three weeks before I could order a replacement fridge.. Not happy. Technician remiss in not coming out to assess the situation before ordering a part. Was offered an apology but would not recommend him.
As a B2B client of Servetech it is indeed refreshing to deal with a business that values it’s staff so highly. Simon goes above and beyond the call of duty in providing a fair and safe working environment for his employees, They are an employer of choice, compliant and a pleasure to deal with.