I recently had to cancel my return trip to the airport 4 days in advance and was told that they do not refund fares as they have turned down other business for that day. My advice is to check with the owner about their cancellation policy if you think there may be a chance you have to cancel. After a week of daily unanswered calls, they refunded me 50% of my fare. My main issue would be that the owner initially told me that other Car Hire services don't offer refunds either. I found this to be untrue as the firm they took over did offer 24 hr refunds with $15 admin fee. Apart from this we were picked up on time and driven safely to our destination.
Absolutely wonderful experience using Spring Hire Cars. Nothing was too much trouble even on short notice. Beautiful car. Fabulous service. Highly recommend using Spring Hire Cars to everyone needing affordable transportation that comes with a luxurious twist.
Janet Burns Childers Queensland
I had booked with these guys to take me home from Sydney international to Newcastle. The pickup time was between 6 and 6:30am. I waited ... and waited ...
Nobody arrived, so I phoned them but it kept going to voicemail.
Finally, at 6:54am the driver phoned and said he was just hitting the twin service stations at Wyong.
I took the train. The manager Tom called me and told me to blame the "minister for roads". I said I could appreciate if they had traffic delays but they surely could have communicated when they knew there would be a delay, and most everyone will understand provided they actually tell people! He swore at me and hung up. They clearly don't value repeat business!