I have used Don for more than 20 years on any Electrical or Refrigeration work that I have needed. It was always explained to me what was needed to be done and the work was done in a timely manor. In the case of appliances he has repaired, I asked for an estimate to repair and if it was going to go over that price I needed to be contacted. This was all ways done. I have found Don and his team are very good...great company to use always easy to deal with.