BEST Air Cargo Services in Iluka NSW 2466

I received a sorry we missed you card today. I phoned the toll number before 4:30pm and was on hold for more than 30 minutes. I was told that I could pick my parcel up between 6-7pm tonight in Ballina, and that I would receive a text message with the address. I did not receive a text message, so I called again around 5:50pm and again had to wait more than 30 minutes for them to tell me that I had to wait for a text message with the address and that they were unable to assist me. I waited and waited and it is now 8:20pm and I still have not heard anything. Also they did not allow me to leave any feedback after the telephone conversation. Not impressed with the service as now I have to wait till next Monday (over the weekend) to get my parcel.