Jessie Reid posted this on 2016-12-13 20:59:26
We sought help with an insurance matter from this man who advertises himself as an expert.
He used up $6600 of our retainer monies on busy work such as reading and re-reading our file in order to run up the bill, failed to progress our matter, and achieved nothing more than the writing of a letter.
He yelled at me down the phone on one occasion and released our confidential information to a third party against our express instructions.
We have had to involve the Legal Services Commission.
In reply to the response by the practitioner:
Unfortunately, this legal firm doing "everything they could" meant writing a letter-just the one-and charging us the massive sum of $6600.00 for doing so. The FOS decision we don't have a problem with, it's the the contradictory advice, inconsistent behaviour, blow-hot blow cold enthusiasm and the sheer amount of money we were charged that we object to. I was indeed yelled at when the pracitioner demanded of me ÃƒÂ¢Ã‚Â€Ã‚ÂœDo you know how difficult my job is??!! Just the once, it's not a major issue, but it did happen. As did the release of our entire file to a costs assessing firm in the employ of the solicitor. Trouble was, we hadn't requested a costs assessment, only an itemised bill. They did indeed uphold the solicitor's bill, most likely because they had not been made aware of the nature of our complaint. We made it clear to the firm that we were not concerned with the minutiae of the bill but with the firm's conduct and the quality of their advice. We donÃƒÂ¢Ã‚Â€Ã‚Â™t necessarily dispute that some billable time was spent on our matter; we do think that the firm has been doing unnecessary ÃƒÂ¢Ã‚Â€Ã‚Â˜busy workÃƒÂ¢Ã‚Â€Ã‚Â™ to run up the bill while failing to advance the matter in any meaningful way. He uses his community legal work to try to intimidate/discourage dissatisfied clients from complaining to appropriate bodies. Very poor behaviour which reflects badly on those associated with him as well.