Kev posted this on 2016-06-30 14:25:19
I had one print job done 6 months ago. No problem with the product or fees etc. In fact both were great.
A month ago though, they started hounding me to pay unpaid invoices that had nothing to do with me. I replied to several emails stating that I knew nothing about the invoices. I explained that I did not have an account with them and was required to pay upon collection, so I couldn't possibly have any outstanding invoices.
After several emails back and forth, I visited their shop in Ballina today to discuss it further in person. I was expressing my disappointment and frustration to one of the office girls there when the owner came stomping out of his office with his chest puffed out and being very confrontational. The conversation didn't end well thanks to his foul demeanour.
Firstly, a customer should be able to offer criticism or express their dissatisfaction without the owner of the business resorting to intimidation or otherwise negatively escalating the matter and secondly, a customers personal records such as emails etc, should not be getting confused with other customers. I had every right to be a little upset. I was not rude, insulting or otherwise to the girl I was chatting with. To add insult to injury, the owner, David Cavanagh suggested that I mustn't have paid my invoices!
All these accusations and not a single bit of effort to first ascertain the facts. I shouldn't have had to keep stating the same thing over and over. I said many times that there must be a mistake. That should be enough for them to look into it more deeply.
Instead, I've had to waste a lot of time replying to emails and then personally visit their shop when I was then met by a rude, confrontational and highly unprofessional business owner who would be far better off staying away from his customers and leaving customer relations to someone professional.
Very poor reaction from a business owner to a customer who had every right to express disappointment or dissatisfaction.